February 2005 Lemonade Internet Draft: Mobile E-mail S. H. Maes Document: draft-maes-lemonade-mobile-email-03.txt Oracle Corporation Expires: August 2005 February 2005 Lemonade and Mobile e-mail Status of this Memo This document is an Internet-Draft and is subject to all provisions of Section 10 of RFC2026. By submitting this Internet-Draft, each author represents that any applicable patent or other IPR claims of which he or she is aware have been or will be disclosed, and any of which he or she become aware will be disclosed, in accordance with RFC 3668. Internet-Drafts are working documents of the Internet Engineering Task Force (IETF), its areas, and its working groups. Note that other groups may also distribute working documents as Internet- Drafts. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as reference material or to cite them other than as "work in progress." The list of current Internet-Drafts can be accessed at http://www.ietf.org/ietf/1id-abstracts.txt The list of Internet-Draft Shadow Directories can be accessed at http://www.ietf.org/shadow.html. This document is an Internet-Draft and is subject to all provisions of Section 10 of RFC2026. By submitting this Internet-Draft, each author represents that any applicable patent or other IPR claims of which he or she is aware have been or will be disclosed, and any of which he or she become aware will be disclosed, in accordance with RFC 3668. Internet-Drafts are working documents of the Internet Engineering Task Force (IETF), its areas, and its working groups. Note that other groups may also distribute working documents as Internet- Drafts. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as reference material or to cite them other than as "work in progress." Maes Expires - August 2005 [Page 1] February 2005 The list of current Internet-Drafts can be accessed at http://www.ietf.org/ietf/1id-abstracts.txt The list of Internet-Draft Shadow Directories can be accessed at http://www.ietf.org/shadow.html. Abstract This document describes the challenges with mobile e-mail in order to identify the challenges that are within the mobile profile of Lemonade. Conventions used in this document In examples, "M:", "I:" and "S:" indicate lines sent by the client messaging user agent, IMAP e-mail server and submit server respectively. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this document are to be interpreted as described in [RFC2119]. An implementation is not compliant if it fails to satisfy one or more of the MUST or REQUIRED level requirements for the protocol(s) it implements. An implementation that satisfies all the MUST or REQUIRED level and all the SHOULD level requirements for a protocol is said to be "unconditionally compliant" to that protocol; one that satisfies all the MUST level requirements but not all the SHOULD level requirements is said to be "conditionally compliant." When describing the general syntax, some definitions are omitted as they are defined in [RFC3501]. Table of Contents Status of this Memo...............................................1 Abstract..........................................................2 Conventions used in this document.................................2 Table of Contents.................................................2 1. Introduction...................................................3 1.1. Definitions...............................................3 1.2. Main Expectations.........................................3 1.3. Additional Considerations.................................4 1.4. Main Actors...............................................5 1.5. Other players in ecosystem................................5 2. Challenges.....................................................5 2.1. Devices...................................................5 2.2. Networks and operators....................................5 Maes Expires - August 2005 [Page 2] February 2005 2.3. Enterprises and other e-mail service providers............7 3. Usage models...................................................7 3.1. Usage Pattern.............................................7 3.2. Deployment models.........................................8 3.3. Deployment model A........................................8 3.4. Deployment model B........................................9 3.5. Deployment model C........................................9 3.5.1. Deployment model C.1.................................9 3.5.2. Deployment model C.2.................................9 4. Recommendations on Lemonade work and specifications...........10 4.1. Scope recommendations....................................10 4.2. Objectives...............................................11 4.3. Principles...............................................11 4.4. Topics to explicitly address.............................11 4.5. Proposed text change to the Lemonade charter.............12 4.5.1. Text edit proposal..................................12 4.5.2. Goals and Milestones................................15 4.5.3. Proposal for next steps.............................15 Security Considerations..........................................15 References.......................................................16 Version History..................................................16 Acknowledgments..................................................16 Authors Addresses................................................16 Intellectual Property Statement..................................17 Full Copyright Statement.........................................17 1. Introduction This document describes the challenges associated to mobile e-mail. 1.1. Definitions Mobile e-mail is defined as "Access to e-mail while mobile"; typically from a mobile device. 1.2. Main Expectations The main expectations for mobile e-mail are: - To receive quasi-instantaneous notification of new e-mails when within coverage (if setup this way) - To reflect quasi-instantaneously new e-mail or e-mail server events in the mobile client when within coverage - To send quasi-instantaneously e-mail composed on mobile client from appropriate e-mail server when within coverage or as soon that coverage is established otherwise - To efficiently manipulate e-mails / drafts / attachment as needed or as preferred Maes Expires - August 2005 [Page 3] February 2005 - End-to-end secure when needed (e.g. e-mails may at no point be in clear outside enterprise domain) - Low or at least bearable cost of usage (e.g. traffic / bandwidth optimization, predictable cost, manageable traffic, ...) Note that the notion of quasi-instantaneous refers to the impression of the user and not to a particular precise duration: the user has the feeling that something happens in a way that is quasi- instantaneous. This may be equivalent to some desktop user experience or sometimes be faster or slower than desktop. That is not important as the user can usually not compare. On the other hand, some overall behavior clearly violate this principle (e.g. if the client waits for the user to "browse" its mailbox with a client to download the headers or even the whole messages). 1.3. Additional Considerations The following considerations are also important for mobile e-mail: - Need for graceful degradation (e.g. being able to access e- mail while mobile through other channels like voice/DTMF, Messaging (SMS, MMS, IM, à), WAP Push and browsing - Need for server-to-client notifications that clients can display instead if acting on and that informs the user. - Format adaptation (attachments, page, ...): - Format conversion - Adaptation to device capabilities and form factor - streamed versus downloaded multi-media - DRM (Digital Right Management) rules: how to respect DRM rules like forward lock - Provisioning / setup: These are extremely challenging on mobile devices with limited or challenging input capabilities. Also average users are more easily confused and unable to correctly setup mobile phones - Charging: Operator want to maintain charging to create a viable business model. They may be less inclined to deploy or support mobile email solutions that do not permit charging for e-mail services. - Synchronization with other clients: - e.g. Peer to peer vs. with server (SyncML / OMA DS and other real time synchronization protocols, ...) and how to allow a same repository to sometimes access e-mail on the server via mobile access over the air and sometimes access it via synchronization with the email repository on a laptop that itself sometimes access email from the email server. - Relationship to PIM (agenda / Address Book): mobile e-mail can also support the exchange of PIM events as payload or attachments (e.g. considering the calendar or address book repository as another e-mail folder). Maes Expires - August 2005 [Page 4] February 2005 1.4. Main Actors The main actors are: - Users - Operators of the mobile network - E-mail service providers: - Service providers (e.g. Operators, other e-mail server providers) - Enterprises 1.5. Other players in ecosystem Other actors influence decisions related to mobile e-mail: - Device Manufacturers - Client software providers - E-mail server manufacturers: - E-mail server - Mobile e-mail enablement server 2. Challenges 2.1. Devices Devices present the following challenges that directly impact mobile e-mail: - Constrained memory / processing power (always improving): - Wide range to support - Limited battery life (will remain a problem for a long time): - Constrains processing capability - Constrains connectivity patterns (not always fully connected but may be awaken via outband notifications...) - Notifications / wake-up are to be supported by mobile e-mail - Constraints acceptable bandwidth - More exotic platforms: - Sometimes proprietary or closed - Challenging or controlled software distribution channels: - Installing, provisioning, supporting, upgrading,... - E.g. DRM trusted clients - Wide range of control models by: - Device manufacturer, operator, enterprise, user 2.2. Networks and operators Mobile networks and operators impose additional constraints that must be taken into account when designing mobile e-mail solutions: Maes Expires - August 2005 [Page 5] February 2005 - Different underlying network technologies / bearers with different behavior / capabilities - Intermittent connectivity: - Loss of coverage - Nature of mobility (e.g. radio turned off in planes) - Temporary IP addresses - Unreliable delivery (Connection) - Underlying network layer (up to transport) may drop at any time. Even if then re-established, sessions at the transport level are maintained only if the transport protocol provide mechanisms to maintain it when the network connection is re- established. Otherwise, additional mechanisms are needed at the application protocol layer to establish and maintain or recover session if a session is needed or assumed. - As a result notifications schemes like IDLE perform poorly when used as intended (i.e. without improvements) over a reliable network - Out band notification schemes - Unreliable - But can be used as "wake up / notification scheme" - Limited bandwidth: - Limited capabilities shared across all users - Roaming within and across domain / operators / technologies - Cost of usage: - Multiple cost models (free, unlimited, per packet, per service / type of service, ...) - In general, costly and in need of optimization to maintain cost acceptable enough to user and to allow operator to share network with enough users. - Controlled: - Walled garden: - Inbound and outbound traffic - Internal traffic - With its own authentication mechanisms etc... - Regulated: - QoS - Privacy - Exchanged data - Reachability - Logging - Accountability, support desk (inexperienced users, hard to provision) - ... - Huge subscriber sets - Server scalability is critical (e-mail server / Mobile e-mail Enabling Server / network) - Solutions that tie-up one or more ports per device or user are not easily scalable Maes Expires - August 2005 [Page 6] February 2005 - e.g. IDLE sessions for each devices tie-up ports and create large queues. - Support desk challenges - Time outs introduced by numerous intermediaries, firewalls, gateways etc 2.3. Enterprises and other e-mail service providers Enterprises must reconcile mobile e-mail deployments with the following requirements: - Walled garden intranets: - Firewalls, VPN, ... - IT Corporate security guidelines: - Wide range - in general VERY conservative e.g. - Require end-to-end security - Allowed applications / usages / content - Firewalls / ports / protocols - (e.g. only HTTP or HTTPS; no SSL/TLS) - Time-outs - No storage of company data outside intranet on defined servers (in clear or not). This is why MMS solutions are not acceptable. Current e-mail infrastructure with untraceable potential intermediate storage is accepted. - Regulated: - E.g. Journaling / Storage of all corporate e-mails - Control usage costs and support (including provisioning) - Need to integrate with existing IT infrastructure (instead of replacing them). - Similar scalability need of email servers / mobile email enabling servers. - Time outs introduced by firewalls etc... 3. Usage models 3.1. Usage Pattern The generic usage pattern model to support mobile e-mail includes: - Mobile e-mail server (backend e.g. IMAP server): - This is typically a regular e-mail server. It may consist of several servers (e.g. IMAP4 server and SMTP server or POP3 server and SMTP server). - Connector: - The connector includes any protocol adaptation required between the e-mail server and mobile e-mail enabling server. - Mobile e-mail enabling server: - The mobile e-mail enabler implements the server-side functionality of the mobile e-mail specifications. - Mobile e-mail client: Maes Expires - August 2005 [Page 7] February 2005 - The mobile e-mail client implements the client-side functionality of the mobile e-mail specifications. - The mobile e-mail protocol between the mobile e-mail client and mobile e-mail enabling server. - Mobile enablers that support functions needed by the OMA mobile e-mail enabler. E.g.: - Outband notifications - Provisioning - ... 3.2. Deployment models These different components may be deployed in different domains that may be separated by firewalls. Possible deployments include: A: Mobile e-mail by operators: "operator hosted e-mail service" - Device in network - Mobile "enabled" email server in OperatorÆs Domain - Roaming across compatible networks / operators B: Mobile e-mail by E-mail service provider (enterprise, ISP): - Device in operator network (including roaming) - Mobile "enabled" email E-mail server in service provider C: Outsourced mobile enablement of E-mail service provider: 1. By Operator (operator hosted) 2. By other third party service provider - Device in operator network (including roaming) - E-mail server in other domain 3.3. Deployment model A Deployment A is characterized by: * In operator(s) domain: - Mobile e-mail server (backend e.g. IMAP server) - Connected (e.g. via IMAP) through a "connector" - to a mobile e-mail enabling server - Connected: - Via mobile e-mail protocol to a mobile e-mail client - Via other protocols to mobile enablers that support functions like: - Outband notifications - Provisioning - ... Firewalls may exist: - Between: - Mobile client and mobile e-mail enabling server - Mobile enablers and mobile e-mail enabling server Maes Expires - August 2005 [Page 8] February 2005 3.4. Deployment model B Deployment B is characterized by: * In E-mail Service Provider domain: - Mobile e-mail server (backend e.g. IMAP server) - Connected (e.g. via IMAP) through a "connector" - to a mobile e-mail enabling server - Connected: * In Operator(s) domain: - Via mobile e-mail protocol to a mobile e-mail client - Via other protocols to mobile enablers that support functions like: - Outband notifications - Provisioning - ... Firewalls may exist: - 1) Between connectors and mobile e-mail enabling server - 2) Between: - Mobile client and mobile e-mail enabling server - Mobile enablers and mobile e-mail enabling server 3.5. Deployment model C 3.5.1. Deployment model C.1 Deployment C.1 is characterized by: * In E-mail Service Provider domain: - Mobile e-mail server (backend e.g. IMAP server) - Connected (e.g. via IMAP) through a "connector" * In Operator(s) domain: - to a mobile e-mail enabling server - Connected: - Via mobile e-mail protocol to a mobile e-mail client - Via other protocols to mobile enablers that support functions like: - Outband notifications - Provisioning - ... Firewalls may exist: - 1) Between connectors and mobile e-mail enabling server - 2) Between: - Mobile client and mobile e-mail enabling server - Mobile enablers and mobile e-mail enabling server 3.5.2. Deployment model C.2 Maes Expires - August 2005 [Page 9] February 2005 Deployment C.2 is characterized by: * In E-mail Service Provider domain: - Mobile e-mail server (backend e.g. IMAP server) - Connected (e.g. via IMAP) through a "connector" * In third party service provider: - to a mobile e-mail enabling server - Connected: * In Operator(s) domain: - Via mobile e-mail protocol to a mobile e-mail client - Via other protocols to mobile enablers that support functions like: - Outband notifications - Provisioning - ... Firewalls may exist: - 1) Between connectors and mobile e-mail enabling server - 2) Between: - Mobile client and mobile e-mail enabling server - Mobile enablers and mobile e-mail enabling server 4. Recommendations on Lemonade work and specifications <> 4.1. Scope recommendations LemonadeÆs raison dÆŠtre and charter [LEMONADECHARTER] is to enhance Internet email to support diverse service environments. Considering the attention paid by the industry to mobile and/or push e-mail and success of early proprietary solutions, it is natural that IETF Lemonade considers enhancing its internet mail protocols to support mobile email. As discussed above, and as illustrated by the user experience and features of todayÆs pioneer deployments, mobile e-mail is different from regular internet mail confronted to the specific constraints and limitations of the networks, the technologies and their deployments by multiple actors... Problems are no only technical; some may be rather linked to non-recommended deployments or usages of these technologies because of a variety of technical, business or legal reasons. Other standard activities, like the OMA (Open Mobile Alliance), have started work on mobile e-mail. It is critical that a standard mobile e-mail solution be based on profiles and extensions of the Internet email and interoperate well with it rather completely different approaches that are not built on the Internet email protocols that Maes Expires - August 2005 [Page 10] February 2005 may take much longer to be designed and deployed and may not benefit of the year of experience that IETF and the industry have acquired developing, implementing and deploying e-mail. From a timing point of view, IETF Lemonade work seems to be ideally placed to allow rapid development of specifications to support mobile e-mail. It is not clear that any other standard technology today can easily be used or extended to satisfy the requirements and expectation of an open standard mobile e-mail specification. 4.2. Objectives So the Lemonade working group MUST look at the problems of mobile e- mail in their entirety. Lemonade MUST specify or a mobile e-mail protocol or specify a set of optimizations "inspired" from mobile e-mail to address as much as can be within the scope of IETF. When issues are deemed beyond the scope of IETF, Lemonade SHOULD analyze options to address all of the issues via guidelines or recommendations to other standard activities. If needed LemonadeÆs charter [LEMONADECHARTER] MUST be updated to cover the above. 4.3. Principles As design principles, it is recommended that: - Lemonade MUST design its protocol to allow use of its messages and principles with other transport mechanisms (e.g. HTTP bindings, outband notification mechanisms, ...) when needed to address some of the mobile e-mail challenges identified in this document. - Accordingly, Lemonade MUST NOT make assumptions on the underlying network transport or design choices that would prevent addressing all these issues even if their resolution is outside the scope of IETF (network neutrality). This implies in particular allowing: - Compression at the application level - Encryption - The possibility to bind Lemonade to HTTP/HTTPS. 4.4. Topics to explicitly address Lemonade should start investigation addressing or specifying: - IMAP protocol optimizations (to reduce traffic between client and server: - Reduction of roundtrip Maes Expires - August 2005 [Page 11] February 2005 - Compression of data exchanges: - Transport level - Application level shown very useful for example when attachments are exchanged. - Support for notifications mechanisms: - Client to server - Server to server - Filtering (setup and changes): - Message filters - Notifications filters - Dealing with problems of intermediaries with respect to mobile e-mail (see also [LEMONADEINTERMEDIARIES]): - Implications on end-to-end security, compression and stability of the connection. - Realities of todayÆs deployment models and business models. - Attachment / body part adaptation: - Format conversions - Streaming - Adaptation to device capability and form factor - Attachment manipulation: - Forward without download - Others? - Improved reliability to connection / network drops - Efficient quick reconnect scheme - Provisioning Some of these topics are covered under the current charter; some are addressed in the current Lemonade Profile [LEMONADEPROFILE] and some will require new work and charter update [LEMONADECHARTER]. 4.5. Proposed text change to the Lemonade charter See [LEMONADECHARTER]; additions are marked as added text and deletions are marked as deleted text . 4.5.1. Text edit proposal Description of Working Group: Lemonade is tasked to provide a set of enhancements and profiles of Internet email submission, transport, and retrieval protocols to facilitate operation on platforms with constrained resources, or communications links with high latency or limited bandwidth. A primary goal of this work is to ensure that those profiles and enhancements continue to interoperate with the existing Internet email protocols in use on the Internet, so that these environments and more traditional Internet users have access to a seamless service. Another goal is to ensure that those profiles Maes Expires - August 2005 [Page 12] February 2005 and enhancements to existing Internet email protocols support access to e-mail from mobile devices over mobile networks in ways that: - Can be deployed today: - Over mobile networks: - Considering the challenges of mobile networks (e.g. network reliability, latency, bandwidth constraints, time- outs, ...). - Across the domains of the different actors involved in such deployments (Operator, Third party service provider and e- mail service provider (ISP, Enterprise, ...). - With the multiple deployments models demanded by the market - End-to-end secure - Compliant to typical corporate guidelines and regulations - Satisfy the user and market expectation: - Are efficient: - Optimized for bandwidth - Optimized fro device - Optimized for battery life - Support the user experience and features expected for mobile e-mail (sometimes call push e-mail): - Push experience - Filtering - ... Lemonade's work is at the crossroads of a body of work related to Internet messaging, in particular work done by the VPIM, FAX, and IMAPEXT IETF working groups and external activities like OMA, 3GPP and 3GPP2. Given the potentially broad scope of activities this group could engage in, the group will focus specifically on the following work items: 0. An informational RFC or RFCs will be produced on LEMONADE architecture and the issues it seeks to address. 1. Enhance the existing IMAP4 message retrieval and message submission (RFC 2476) protocols to satisfy the requirements for handling streaming multimedia content. The existing standards-track CONNEG framework will be used if content negotiation capabilities are needed. The group will employ existing protocols (such as for streaming) with IMAP4 instead of duplicating such functionality within IMAP4. 2. Enhance the existing IMAP4 message retrieval and/or message submission (RFC 2476) protocols to satisfy the requirements for forwarding a message and/or its attachments without downloading the Maes Expires - August 2005 [Page 13] February 2005 message to the client and subsequently uploading the message to a server. 3. Refine the existing IMAP4 message retrieval protocol to facilitate its use with devices that have limited capabilities such as mobile endpoints. At most one backwards compatible profile of IMAP4 will be produced by this effort. 4. Define a format for message notifications for servers reporting message status information to other servers and to notify clients outside the IMAP band of IMAP state changes. Do not specify specify the method for delivery of those notifications. 5. Create a specification describing the use of Internet message services in environments where message delivery may take place using either Internet protocols or through an MMS server using WAP to communicate with the receiving user agent. 6. Enhance the existing IMAP4 message retrieval and/or message submission (RFC 2476) protocols and Lemonade Profile (work in progress) to support access to e-mail from mobile devices over mobile network that are IP based, in the multiple deployments required for mobile e-mail. 7. Enhance the existing IMAP4 message retrieval and/or message submission (RFC 2476) protocols and Lemonade Profile (work in progress) to support expectations in terms of features, performances and user experience for mobile e-mail. 8. Create an extension of the Lemonade Profile (work in progress) that describes how the profiles and extensions defined by Lemonade support access to email from mobile device and in mobile IP environments. Any protocols defined by this working group will include appropriate security mechanisms, including authentication, privacy, and access control. Mandatory-to-implement security mechanisms will be specified as needed in order to guarantee secure protocol interoperability. Mobile enhancement will aim at being reusable by other standard activities focused on non-IP based network or other mobile deployments. Maes Expires - August 2005 [Page 14] February 2005 The transport area will be consulted to deal with any transport- related issues that arise, especially in regards to items 1-4 and 6 û 8 above. The IAB is currently working on the specification of general guidelines and requirements for notification services. Once complete this work will be used as input to item 4 above. The working group is aware of several related activities in other groups: - 3GPP TSG T WG2 SWG3 Messaging - W3C Multimodal interaction Activity - Open Mobile Alliance (MMS and Mobile e-mail) - 3GPP2 TSG-X The goal is to coordinate efforts with at least these groups as required. While there is obvious synergy, given the end-of-life of the VPIM and FAX work groups and the similar membership, the working group does not expect to coordinate with these other groups. 4.5.2. Goals and Milestones The goals and milestones section should be accordingly updated. It should be noted that a deliverable (Feb 05) already covers the proposal presented above: Feb 05 Submit IMAP4 profile for mobile devices to the IESG 4.5.3. Proposal for next steps Lemonade should discuss and submit this updated charter for IESG approval. Security Considerations The Mobile e-mail protocols must address / support security issues raised by: - The different deployment models identified in section 3. In particular: - End-to-end security with no message in the clear when the mobile e-mail enabling server is outside the e-mail service provider domain. - No storage of e-mail (in the clear or not) outside the control and domain of the e-mail service provider Maes Expires - August 2005 [Page 15] February 2005 - Secure notifications when relevant information is carried the notifications. - Support for the restrictions introduced by the presence of firewalls with constraints typically met in such firewall deployments (e.g. corporate guidelines that open only HTTP or HTTPS ports). - On bandwidth limited mobile networks where users pay per data volumes and/or notifications, spam may become an important issue. It can be mitigated with appropriate filters and server-side spam prevention tools. References [LEMONADECHARTER] IETF Charter for ôEnhancements to Internet email to support diverse service environments (lemonade)", http://www.ietf.org/html.charters/lemonade-charter.html. [LEMONADEINTERMEDIARIES] Maes, S.H. and D. Crocker, ôLemonade and the challenges of Intermediaries", draft-maes-lemonade-intermediary- challenges-xx.txt, (work in progress). [LEMONADEPROFILE] Maes, S.H. and Melnikov A., "Lemonade Profile", draft-ietf-lemonade-profile-XX.txt, (work in progress). Version History Revision 03: [1] Editorial improvements throughout the document [2] Extension of section 4 on recommendations including proposed next steps for the charter and Lemonade WG activities. [3] Addition of references Revision 02: [1] Added time out issue more explicitly [2] Added recommendations Revision 01: [1] Editorial improvements Acknowledgments This document is based on discussions at Oracle, with partners as well as in the context of mobile e-mail standard work at OMA (Open Mobile Alliance) and at IETF Lemonade. Authors Addresses Stephane H. Maes Oracle Corporation Maes Expires - August 2005 [Page 16] February 2005 500 Oracle Parkway M/S 4op634 Redwood Shores, CA 94065 USA Phone: +1-650-607-6296 Email: stephane.maes@oracle.com Intellectual Property Statement The IETF takes no position regarding the validity or scope of any intellectual property or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; neither does it represent that it has made any effort to identify any such rights. Information on the IETF's procedures with respect to rights in standards-track and standards-related documentation can be found in BCP-11. 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